Returns & Exchanges

Items must be in new, unworn condition with tags attached and returned within 14 days of receiving your order.

Return shipping costs are the customer’s responsibility. We recommend using a trackable method as we cannot be held responsible for undelivered returns.

We reserve the right to refuse any worn or damaged merchandise.

All embroidered items are final and cannot be returned or exchanged.

REQUEST A RETURN/EXCHANGE

  1. To request a return or exchange (excluding sale and embroidered items), please follow this link here.
  2. Have your order number and email/phone number ready.
  3. If returning multiple items, please select each item individually.
  4. Once submitted, you will receive a confirmation email summarizing the items selected for return or exchange. Please ensure all items are included.
  5. Our fulfillment team will review your request. Once approved, changes cannot be made. You will receive instructions on where to send your item. For drop-offs at Australia Post, you will receive a payment option to complete. Print and attach the label provided.Note: Our emails may sometimes end up in your spam/junk folder. Please check before contacting us.
  6. Include your packing slip with the returned item(s).
  7. Once processed, you will receive an email confirmation. It may take 3-7 business days for us to process returns upon receiving them in the warehouse.

Any items returned without approval will be sent back at the customer’s expense.

RETURN POLICY

At WearFrom, we understand that you might need to return or exchange your purchase. Subject to the following conditions, WearFrom agrees to offer you a refund or exchange if you change your mind about an item:

  • Within 14 days of delivery: WearFrom will offer you a refund or exchange for full-priced items. Refunds will be processed via the original payment method.
  • Return shipping costs are the customer’s responsibility, and we recommend using a trackable shipping method.

EXCLUDED ITEMS

  • Final sale or discounted items (40% or more) are not eligible for returns or exchanges for change of mind.

PROMOTIONAL AND DISCOUNT CODES

  • Discount codes apply only to full-priced items. They do not apply to personalized items, gift cards, sale items, or already discounted products.
  • Discount codes cannot be combined with other offers.

AFTERPAY EXCHANGE/RETURN POLICY

  • Exchange: The return will be processed as usual, and your Afterpay installments will remain unchanged.
  • Refund: Depending on the status of your Afterpay payments:

CONDITIONS

  • Items must be returned in their original condition (unworn, unwashed, and with tags attached) along with the original packaging.
  • All returns must include your invoice as proof of purchase.

IMPORTANT NOTES

  • Securely pack your items with all tags attached, along with your original tax invoice.
  • WearFrom does not accept liability for goods lost or damaged in transit. We recommend purchasing a Registered Post label for tracking.
  • All returns are the customer’s responsibility until received by WearFrom.

INCORRECT OR FAULTY ITEMS

We take care to ensure that all items are dispatched correctly and of the highest quality. If you receive an incorrect or faulty item, please email us at got.it@wearfrom.com.au as soon as possible so we can authorise your return.

  • To process your request, follow this link and select “Incorrect/Faulty Item.”
  • Provide photos and a description of the issue.
  • Once approved, we will arrange the return and send you the correct item upon receiving the faulty one.

Please note we may refuse to replace or refund if:

  • The item has no discernible fault.
  • The product was misused, causing the fault.
  • You were unclear about the issue.
  • The item was sold as faulty at the time of purchase, and the discount reflected the fault.

WearFrom reserves the right to assess the condition of all returned items and to reject any returns that do not meet the outlined conditions.